Christmas Message with Ms. Santa Claus, Ep. 460

Take it from the Ironwoman

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Christmas Message with Ms. Santa Claus, Ep. 460

Take it from the Ironwoman Podcast with Susanne Mueller, M.A.

Take it from the Ironwoman

Dec 26, 2024

Transcript

Episode Summary

 Critical thinking. How many cookies do we need this year to fill all the hungry little people’s mouths?

 Planning ahead. When do you have to start making the dough? I would assume Ms. Santa Claus doesn’t bake out of the box, and that all her ingredients are fresh.

 Financial savvy. How much money do you need to earn throughout the year in order to buy all the ingredients for baking? Ms. Santa Claus needs to be a fine forecaster who’s willing to take a few risks.

 Customer service. This is a job in itself. As a business leader, you want to make sure you have the best people on the phone, or politely answer e-mails; they shouldn’t sound like they’re simply following a script, and they should be friendly and accommodating of clients’ wishes. You can learn a lot from your customers’ experiences and comments.

 Learning. I think Ms. Santa Claus is eager to learn new technologies. She understands the modern digital space, and she’s interested in all the good things happening in the world. Learning is a big part of her life. After all, she needs to be able to read all the letters received in different languages from children around the world.

 Coaching. This is the biggest job for Ms. Santa Claus, as she needs to have a global view of the operation and fine-tune processes for all involved. Ms. Santa Claus is like a CEO, CFO, COO, CIO, and CMO all combined into one person.